Common Geolocation Issues

Common Geolocation Issues

In this article, we go over the common issues surrounding geolocation and solutions to get you back in the game!

Common Problems: 
  1. Prohibited Software: software programs installed on your device may conflict with the geolocation process. Please ensure you are not running a Virtual Private Networks (VPN) or Remote Desktop software (Such as Teamviewer or Anydesk). These programs will cause the geolocation checks to fail. 
  2. Attempting to play on a Chromebook. Unfortunately, Chromebooks are not supported. You can only play on a Windows PC, Mac Computer, and Android or IOS device. 
  3. If you are playing from a remote location there may not be enough Wi-Fi signals to confirm you location. Please ensure your device has access to 3 wifi signals so we can triangulate your location. Alternatively, try to connect your device via cellular data. 
  4. If you are connecting via mobile web, PC, or Mac computer, you must download the appropriate app or plugin
    1. How do I install Geolocation software/plugin?


    • Related Articles

    • Geolocation Overview

      We are required by regulations to determine a player's location in order to allow real money gaming. We use a software plugin to determine the location based on your IP address and local Wi-Fi details. For PC and mobile web, you will be required to ...

    • How do I install Geolocation software/plugin?

      Our geolocation software is built into our IOS and Android app. However, if you are attempting to play on a PC or your mobile device browser you will need to download additional software. PC You are required to download the Geolocation plugin if you ...

    • How do you know if I'm in New Jersey?

      We use what's called geolocation technology to make sure you're in New Jersey. In a nutshell, we verify your location using things like wireless signals for computers, GPS, location services, and WiFi for mobile devices.

    • Do I need to be connected to the Internet using WiFi for geolocation to work? I prefer to be connected using an Ethernet cable.

      No, but WiFi needs to be turned on. You can connect to the Internet using an Ethernet cable while WiFi is turned on.

    • I didn't authorize this deposit! What do I do?

      If you suspect there has been unauthorized activity on your Resorts Casino account or any of your financial instruments, you should immediately contact our Security team any information you have. You should also contact the financial entity ...